ANPC / ADR
Consumer information about ANPC, alternative dispute resolution and the status of the European ODR platform.
Last updated: 26.06.2026LacColibita.roRomania
1. National Authority for Consumer Protection
Consumers may consult public information from the Romanian National Authority for Consumer Protection and use the mechanisms made available by the authority where the matter falls within its competence.
2. Alternative dispute resolution - ADR/SAL
For potential disputes between consumers and traders, alternative dispute resolution may be used through the Romanian ADR/SAL mechanism, under the applicable legal framework and authority instructions.
Open the ANPC ADR/SAL platform
3. European ODR platform
2026 update: the European Online Dispute Resolution platform — ODR — has been discontinued as of 20 July 2025. Current information should be checked through official European Commission sources and available national mechanisms.
European Commission information about the ODR platform closure
4. Notes for LacColibita.ro
Clarification: LacColibita.ro is not a travel agency and currently does not collect online payments from visitors for bookings or services of listed operators.
- The commercial relationship for accommodation, activities, restaurants or other services is established directly between the visitor and the listed operator.
- For promotion/listing services offered to local clients, commercial terms are established by offer, agreement/contract and applicable fiscal documents.
- Reports regarding content published on the platform may first be sent to contact@laccolibita.ro.
- Where a matter concerns consumer rights in relation to a trader, the consumer may use available ANPC/ADR channels.